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Welcome to Quest®

The Quest® Operating Rules (Rules) set forth the requirements for the distribution of government benefits under the Quest service mark. Government entities may utilize these Rules by incorporating them in their contracts with private sector entities utilized to distribute benefits.

  1

NACHA encourages the addition of new benefit programs to the QUEST System.
 

  2

Any unrestricted cash benefits, i.e., benefits that can be fully redeemed for currency without regard to state borders, can be added to the Cash Account without limitation.
 

  3
NACHA will work with interested parties to develop additional standards for programs that have characteristics that distinguish them from Cash and the Supplemental Nutrition Assistance Program but are nonetheless susceptible to universal standards and interoperable distribution without regard to state borders. Such programs would be identified by additional icons, which would be associated with the QUEST Mark at the retail level.
  4
Even if benefit programs cannot be made interoperable at this time but still have common elements nationwide, standardization of programs can benefit all participants in EBT. NACHA will work with interested parties to attempt to standardize policies, procedures and standards for such programs nationwide outside of the QUEST System.

 

There is no fee for use of the QUEST Mark. Of course, government entities may also choose to distribute benefits under other operating rules. The Quest Operating Rules do not address electronic distribution of government benefits under other service marks other than the QUEST Mark.

 

 

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Amendments & Variances

Amendments and variances to the Quest® Operating Rules will be posted to this section, along with the status of each. Currently, there no amendments or variances are being considered at this time. Please continue to check back on a regular basis for updates.

Quest Operating Rules Amendments. The Quest Operating Rules may be amended from time to time by a vote of the Board of Directors of NACHA in accordance with the NACHA by-laws. NACHA shall distribute notice of any proposed amendment of the Rules to the Registered State Representatives. If at the time of such notice there are at least 20 Registered State Representatives and sixty percent (60%) or more of such Registered State Representatives object to the adoption of such amendment in a writing delivered to the designated NACHA contact within thirty (30) days of the date of such notice, the proposed amendment shall not become effective.

Quest Operating Rules Variances. Any Participant may seek a variance from compliance with one or more provisions of the Rules by written application to NACHA. A variance should be requested only when special circumstances warrant exemption of the specific Participant that would not otherwise be applicable to other Participants. A variance of the Rules may be granted only by a vote of the Board of Directors of NACHA in accordance with the NACHA by-laws. NACHA shall distribute notice of any proposed variance from the Rules to the Registered State Representatives. If at the time of such notice there are at least 20 Registered State Representatives and sixty percent (60%) or more of such Registered State Representatives object to the adoption of such variance in a writing delivered to the designated NACHA contact within thirty (30) days of the date of such notice, the proposed variance shall not become effective.

 

Resources

Published by NACHA’s Electronic Benefits and Services (EBS) Council
 

 

Participating Quest Jurisdictions

For a list of State BIN numbers and PAN lengths, please click here.

 

 

  Alabama
  Alaska
  Arizona
  Arkansas
  California
  Colorado
  Connecticut
  Delaware
  District of Columbia
  Florida
  Georgia
  Guam
  Hawaii
  Idaho
  Indiana
  Iowa
  Kentucky
  Maine
  Maryland
  Massachusetts
  Michigan
  Mississippi
  Missouri
  Nebraska
  Nevada
  New Hampshire
  New Jersey
  New Mexico
  New York
  North Carolina
  North Dakota
  Ohio
  Pennsylvania
  Rhode Island
  South Carolina
  South Dakota
  Tennessee
  U.S. Virgin Islands
  Utah
  Vermont
  Virginia
  Washington
  West Virginia
  Wisconsin
  Wyoming